Last updated: November 13, 2023

It is our goal to ensure you receive the best products for your needs. If you are not completely satisfied with your purchases, in most cases, you can return it for a refund within 30 days of purchase, unused and in its original packaging with your original receipt. If returned between 30-90 days, a store credit will be offered. Anything beyond 90 days will not be returnable. 
 
Terms and Conditions: 

• All merchandise is subject to the manufacturer’s warranty and will be repaired or replaced as per the manufacturer’s direction. 

• Lumber, Building Materials, Furniture and Major Appliances or any other special-order item purchased through Watsons Home Hardware may be subject to a restocking fee at discretion of the Store Manager.

• Cut materials, tinted paint and stain, special-order and final sale merchandise are not returnable.

• There are no returns on used outdoor power equipment; it is subject to the manufacturer’s warranty.

• Items that are opened, or not in resalable condition may not be eligible for a refund or exchange.

• If you do not have a receipt, any refund or exchange will be handled at the discretion of store management and may be refused or issued at the lowest selling price as a Home Hardware Gift Card or store credit. 

• Photo ID may be required.

• Any item sold on clearance is considered ‘final sale’ and will not be returnable. 

• If Scene+ points were earned or redeemed on the original purchase your Scene+ card will be requested.

• Gift Card Sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by law. Stolen, lost, or damaged cards cannot be replaced.

For any returns relating to online purchases, please refer to the Home Hardware Return Policy available at Homehardare.ca. Watsons Home Hardware Building Centre reserves the right to modified their internal return policy at any time without notice.